Getting help safely

Open a request in the app

Signed-in customers can open a support request from the app, on the website or in the Telegram Mini App. You do not need an email address to use support.

You can attach a reference to a card, a transaction, a payment request or another request so we can find it quickly. Attachments are not accepted.

Never share

Never include your card number, security code (CVV), PIN, purchase codes or passwords in a message. Unlockd will never ask for them, and requests containing card numbers are refused.